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4X4 North America Warranty Policy

4×4 North America, Inc. is the exclusive North American importer of all products on our website. We have authorized online dealers as well as retailers who also sell our products. However, no matter where you choose to purchase our products from, we encourage you to contact us anytime you have questions prior to ordering. Also, please let us know if you are less than 100% satisfied with your customer experience from one of our dealers or from 4×4 North America, Inc. directly.

We stand behind what we sell and take pride in the superior quality of our products as well as our customer service. No matter what the issue may be, we will work with you to resolve any concerns or issues you might have. Always call us first for the guaranteed best service and ultimate satisfaction with your purchase.

We assure your experience as a customer dealing with our company will always be better than satisfactory. We are committed to a 100% success rate and will work hard to assure every customer is a satisfied and happy customer.

We do try to keep all products in stock at all times. However, on rare occasion, there may be a backorder on an item. If a product you want to order is out of stock, you have the option of placing a Pre-Order with us. We typically provide an additional discount to Pre-Orders for the inconvenience of waiting and as a thank you for your loyalty and patience.

Please call us at 845-853-7711 or e-mail us at info@4x4northamerica.com for a Pre-Order Discount Code.

You also have the option to Pre-Order any product that is out stock and go on a wait list without payment in advance. Simply contact us and tell us which item you wish to order that is out of stock and we will notify you when it is ready to ship. Please note that wait list pre-orders are not guaranteed.

We will request payment only when your item is ready to ship. We ship all orders from Independence, MO or Shokan, NY via FedEx Ground, FedEx Smartpost or USPS.

In-stock orders ship out within 2 business days or less. Out of stock orders can take anywhere from 2 to 8 weeks to arrive. Please feel free to contact us anytime to get an estimated delivery date for backordered items.

You will receive an e-mail confirmation with a tracking number once your order has shipped. You can cancel your order at anytime prior to shipment and receive a full refund. Please contact us directly to see if you qualify for our current discounts, special offers or promotions.

We offer special pricing for volume purchases to the following groups & organizations. Minimum purchases shall apply for discounted pricing.

  • Police, Military & Government Agencies
  • Search & Rescue Groups
  • Non-Profit Organizations
  • Animal Shelters
  • Animal Rescue Groups
  • Service Animal Organizations
  • Training Facilities & Organizations
  • Group Buys for Clubs & Organizations

Dealer inquires should be directed to admin@4x4northamerica.com

4×4 North America, Inc. warranties all of our products for Three (3) years from date of purchase. To be covered by the warranty, the defect must be an original manufacturing defect. The warranty does not cover any damage, mis-use or modifications by consumers nor does it cover damage from animals, drops, falls or impacts.

MIM Safe Products are made of steel they are powder coated and anti-rust treated. They hold up extremely well against rusting if not abused. However, MIM Safe and  4×4 North America, Inc. cannot not warranty the product against rust or corrosion nor are the products recommended for use outdoors or in harsh environments including salt water areas. However, we look at every situation on a case by case basis. Rest assured, we are customer friendly and quite reasonable. So, in some cases, we do make exceptions if warranted.

The manufacturer’s obligation under warranty shall be limited to replacement of defective parts or components. The warranty period starts from date of purchase. Warranty claims must be in writing and must include a copy of the original purchase receipt. For warranty service, MIM Safe Products must also include a picture of the production date code located on a plate attached to your MIM Safe Product if applicable.

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5 stars

love it. I opted in for the free gift too so that was a cool extra. 5 stars from me.

great box

I purchased the bigger box and it is plenty of room for my two coonhounds. Plenty of air flow and it comes with covers for the vents for winter. Highly recommend.

amazed

Got this box as a suprise birthday present! My wife did a good job of sneaking! It is HUGE but my dogs love it! 3 holes on each side. Perfect! definitely worth the wait!

48" is great

I bought the 48" box. Great customer service. Worth the wait. No issues with shipping. Very happy with this box!

So excited

I am so impressed about my dog box. I had an older set up with just a crate and a wooden drawer for storage. Decided to upgrade and it was worth every penny!