4X4 North America Warranty Policy
4×4 North America, Inc. is the exclusive North American importer of all products on our website. We have authorized online dealers as well as retailers who also sell our products. However, no matter where you choose to purchase our products from, we encourage you to contact us anytime you have questions prior to ordering. Also, please let us know if you are less than 100% satisfied with your customer experience from one of our dealers or from 4×4 North America, Inc. directly.
We stand behind what we sell and take pride in the superior quality of our products as well as our customer service. No matter what the issue may be, we will work with you to resolve any concerns or issues you might have. Always call us first for the guaranteed best service and ultimate satisfaction with your purchase.
We assure your experience as a customer dealing with our company will always be better than satisfactory. We are committed to a 100% success rate and will work hard to assure every customer is a satisfied and happy customer.
We do try to keep all products in stock at all times. However, on rare occasion, there may be a backorder on an item. If a product you want to order is out of stock, you have the option of placing a Pre-Order with us. We typically provide an additional discount to Pre-Orders for the inconvenience of waiting and as a thank you for your loyalty and patience.
Please call us at 845-853-7711 or e-mail us at firstname.lastname@example.org for a Pre-Order Discount Code.
You also have the option to Pre-Order any product that is out stock and go on a wait list without payment in advance. Simply contact us and tell us which item you wish to order that is out of stock and we will notify you when it is ready to ship. Please note that wait list pre-orders are not guaranteed.
We will request payment only when your item is ready to ship. We ship all orders from Independence, MO or Shokan, NY via FedEx Ground, FedEx Smartpost or USPS.
In-stock orders ship out within 2 business days or less. Out of stock orders can take anywhere from 2 to 8 weeks to arrive. Please feel free to contact us anytime to get an estimated delivery date for backordered items.
You will receive an e-mail confirmation with a tracking number once your order has shipped. You can cancel your order at anytime prior to shipment and receive a full refund. Please contact us directly to see if you qualify for our current discounts, special offers or promotions.
We offer special pricing for volume purchases to the following groups & organizations. Minimum purchases shall apply for discounted pricing.
- Police, Military & Government Agencies
- Search & Rescue Groups
- Non-Profit Organizations
- Animal Shelters
- Animal Rescue Groups
- Service Animal Organizations
- Training Facilities & Organizations
- Group Buys for Clubs & Organizations
Dealer inquires should be directed to email@example.com
4×4 North America, Inc. warranties all of our products for Three (3) years from date of purchase. To be covered by the warranty, the defect must be an original manufacturing defect. The warranty does not cover any damage, mis-use or modifications by consumers nor does it cover damage from animals, drops, falls or impacts.
MIM Safe Products are made of steel they are powder coated and anti-rust treated. They hold up extremely well against rusting if not abused. However, MIM Safe and 4×4 North America, Inc. cannot not warranty the product against rust or corrosion nor are the products recommended for use outdoors or in harsh environments including salt water areas. However, we look at every situation on a case by case basis. Rest assured, we are customer friendly and quite reasonable. So, in some cases, we do make exceptions if warranted.
The manufacturer’s obligation under warranty shall be limited to replacement of defective parts or components. The warranty period starts from date of purchase. Warranty claims must be in writing and must include a copy of the original purchase receipt. For warranty service, MIM Safe Products must also include a picture of the production date code located on a plate attached to your MIM Safe Product if applicable.
Great customer service! Quick responses to questions and got exactly what I ordered!
I ordered an Owens Dog Box. Just received it today! Great customer service, product was exactly what I ordered.
Quick response and delivery.
I have been looking at these variocages for a while and when I saw the bundle I knew it was a sign! The quality of this cage and pads is incredible! If you're going to buy do it with the bundle deal!!!
This dog box quality is awesome. They are so nice and very pleasing to the eye.
Safe, Confident Travel for my Precious Dog
I compared this box to the regular box that is exactly like this and the only difference was the length. Since my beagles are pretty small I didn't need the extra length on the box so I opted for the shallow box. Saved a few dollars and got the exact same box just in a little shorter length!
This product is great! Bought for my boxer, Lucy, she can be a bit of a cage destroyer sometimes. Havn't had any problems with this one. Would recommend this product. Great price too.
Our dog got out of her regular pet store crate & ended up at the pound. This new crate is completely secure - taking away our family's worries about losing her again. Great latch & solid construction.
The color of these is very pretty and the details are great. The dog seems to love it so far!
Great product. I just received my box a couple days ago and I am impressed. Very heavy duty and the side vents are HUGE which was perfect for my dog! Highly recommend.
I had very scary thing happen last winter. A very large maple tree fell by its roots onto our van. The van was nearly cut in half. I knew our Variocage was a goner. Well I could not be more wrong! The roof of our van collapsed on top of the Variocage and the cage never buckled you could tell the sides of the cage took the hit and dispersed the energy throughout it. We travel with our dogs alot for competitions and I feel so much better knowing my dogs are safe!
I appreciate the customer service with this website. It was very easy to contact them by email or by phone anytime I had a question. They were always very friendly. Thank you!
Very well put together. I am thrilled!
I was skeptical of the Variocage and was shocked by how much it cost. Was it worth it? On the way home from an agility training session we got into an accident. We were T boned going 70 mph. The car was toddled and my dogs were bruised and sore. But the Variocage was intact. I honestly believe the Variocage saved my dog's life during the rollover!
This crate has been a godsend. I wanted a secure crate that wasn’t escapable but I didn’t want a high price tag either. This crate has fulfilled all of those expectations and more. We can leave our 55lb bully mix foster dog (who has separation anxiety) in this crate and not worry that she will injure herself on the crate itself. We also love being able to pack this crate up and have taken it on a 3 week long road trip with the dogs. Excellent to bring along in case a crate is needed in a hotel or at a campsite. The crate is outstanding and I highly recommend it.
Fits just as expected and the dogs are happy
This crate is great for moving aroud. It's very light and easy to move. Most crates I have struggled to move around but this one I have never had a problem with!
You wouldn't put your child in the vehicle without a car seat so your dog should not be either. Dogs are lost, injured or even killed every day due to not being in a proper crate in the vehicle. This is the best purchase I have ever made for my pet!
I bought one for myself and my friend likes it so much I might get one for him soon. Great box!
These crates are awesome for what we needed. Im very happy we found these.
“…my car was impacted on the passenger’s side, lifted in the air, and flipped over…The dogs and I were able to get out of the car without major injuries. The crate (Variocage) survived, and obviously saved my dogs lives.”
The look of these is very nice and the price is good for the quality of these. The storm covers have also been a life saver.
My husband and I bought this crate for our escape artist. We needed something heavy duty but still affordable. We are absolutely thrilled with this crate. Perfect for our houdini girl! We have not had any escapes since buying this product so it was well worth the money!
Your crate came recommended to me by a master trainer in the area. I just put together my crate and it is GREAT! The assembly was straightforward. I put my working shepherd that has escaped and destroyed numerous crates, in it and he promptly tested all sides and then laid down with a very resigned groan. Thanks a million for building a secure crate that is not only professional in looks but easy to carry. I will definitely recommend this to others!!!
It's a relief to finally have a good quality dog box with storage. I like the removeable covers on it and my buddies are always complimenting me on the box. Would purchase again.
I am pleased with this purchase. We always travel with our dog because he gets so much anxiety when we leave. This is a great investment for anyone who travels a lot with their animals.
I take my dog everywhere. I bought this crate because it seemed pretty easy to setup and it collapsed. This has hands down been the best crate I have ever owned! Very easy to collapse, fits into small space if needed, and is durable enough to hold my "precious" cargo!
I bought these for the bottom of my crates in my grooming salon and I'm very pleased with how well they have held up!
It has never been easier to travel with my dog! This crate is incredible! The crate is so easy to use and very durable. Highly recommend!
Great purchase for anyone traveling with a pet on an airplane. It had one minor scratch on it when we received it but other than that, this crate did great for our trip! Has plenty of ventilation for our fur baby.
I have a dog who escaped our last crate often. We have had this for quite a while now and no escapes.
We needed a very good kennel to ship my son's two American Staffordshire Terriors from Canada to Belize. One was a superb escape artist. No kennel had kept her in. The dogs arrived without a problem. The kennels are high quality, light, and very good at not letting the dogs out. I highly recommend these kennels to anyone needing a kennel, especially if you travel a lot or want a kennel for many years. These are very durable.
Very great quality espeically for the price. If you are looking to travel with your dog you should definetly invest in one of these crates!
My husband and I were very worried about ventilation for our dog while traveling in a crate on an airline but this crate has been amazing! Joey does fantastic on our trips to our parents. This is a must have if you are wanting a well ventilated crate for airline travel!
There is no better crate than Zinger! After multiple escape attempts by my German Shepherd and several destroyed crates he has never once broke out of this one!