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Frequently Asked Questions:
How fast do you ship out? Answer: Usually within 1-2 business days.
When will I receive tracking for my order? Answer: As soon as your package ships out.
How long will my order take to arrive? Answer: Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
Which courier will deliver my package? Answer: We ship via UPS, Fedex and USPS. It usually depends on the size of your package.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by phone to place your order.
Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday PST. You can reach us at 1-(855) 896-9453.
Do you offer free shipping? Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Do you ship internationally? Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
Do you have a showroom? Answer: We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.
love it. I opted in for the free gift too so that was a cool extra. 5 stars from me.
I purchased the bigger box and it is plenty of room for my two coonhounds. Plenty of air flow and it comes with covers for the vents for winter. Highly recommend.
Got this box as a suprise birthday present! My wife did a good job of sneaking! It is HUGE but my dogs love it! 3 holes on each side. Perfect! definitely worth the wait!
I bought the 48" box. Great customer service. Worth the wait. No issues with shipping. Very happy with this box!
I am so impressed about my dog box. I had an older set up with just a crate and a wooden drawer for storage. Decided to upgrade and it was worth every penny!
Great customer service! Quick responses to questions and got exactly what I ordered!
Great air flow from the vents. Lots of room for my boys!
I ordered an Owens Dog Box. Just received it today! Great customer service, product was exactly what I ordered.
My two girls love that time of year! Great investment.
Looks very sturdy for the price paid. Had to search a bit to get the best price but it looks like it can contain our escape artist dog.
box is a great product. loved the extra storage space. great customer service.
GSD female w apparent separation anxiety came into my life recently. Destroyed a wire crate. Rush delivery of an Impact Crate saved me from needing to do constant supervision and gave me peace of mind and time to do life’s little things like grocery shop without worrying what was happening at home. Yay! Thanks for the beautiful crate that my daughter says looks like a vault. It works!
Amazing quality and service.
Love this crate - so easy to assemble and disassemble! Dogs absolutely love it. Great to double as a box/place for the dog to decompress as well as their den. LOVE!!
Just needed a simple dog box for my truck, this one is impressive. recommend for just one dog.