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Dean and Tyler Returns Policy

The below return policy assumes the products are defect-free, if you have a defective issue, please see above Manufacturer Warranty.

1) SALES CHANNEL - Dean & Tyler will only accept Returns and/or Exchanges on products purchased directly from our website, www.dtdogcollars.com
If you DID NOT purchase Dean & Tyler products directly from our website, you will need to contact the sales channel where you purchased the item(s), We cannot return or exchange an item if bought from a third-party retailer.

2) CONDITION - Returns and/or Exchanges must be in New Condition. 
Used or worn items will not be eligible for returns and/or exchange; we will donate the item to a local dog shelter and cannot refund your transaction.

3) 30-DAY WINDOW - A product being Returned and/or Exchanged MUST be received back at our warehouse within 30 days of initial delivery date. 
We cannot process any refunds or exchanges for items that are out of the 30-day window.

4) CUSTOMER SHIPPING LIABILITY - The customer is liable for returning the product back to our warehouse. 
The customer is responsible for the product when In Transit back to our warehouse. Dean & Tyler will not credit the customer if the return shipment fails to arrive at our warehouse. 

We recommend customers pay for Tracking and Insurance with their preferred mail carrier when returning or exchanging items.
If we do not receive a returned item, and you do not have a tracking number to show proof of delivery, we will not process your return and/or exchange.

5) RESTOCKING FEE - Our leather items are handmade per order and we highly encourage customers to take proper measurements of their pets before choosing a size, therefore we charge a restocking fee on leather items.

  • Leather Collars - 20% Restocking Fee
    Please measure your dog's neck to avoid ordering the wrong size!
  • Leather Leashes - 15% Restocking Fee
  • Leather Harnesses - 15% Restocking Fee
  • Leather Occlusion Muzzles - 15% Restocking Fee
  • Basket Muzzles - NO Restocking Fee
  • Nylon Products - NO Restocking Fee
 

6) FINAL SALE - Custom Made Products, Clearance Items, and other items marked as Final Sale cannot be returned and/or exchanged.

If the above Return Policy criteria is satisfied, please enclose a copy of the original invoice or packing slip when returning your package to:
Dean & Tyler
ATTN: RETURNS
7352 Reindeer Trail
San Antonio, Texas 78238
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5 stars

love it. I opted in for the free gift too so that was a cool extra. 5 stars from me.

great box

I purchased the bigger box and it is plenty of room for my two coonhounds. Plenty of air flow and it comes with covers for the vents for winter. Highly recommend.

amazed

Got this box as a suprise birthday present! My wife did a good job of sneaking! It is HUGE but my dogs love it! 3 holes on each side. Perfect! definitely worth the wait!

48" is great

I bought the 48" box. Great customer service. Worth the wait. No issues with shipping. Very happy with this box!

So excited

I am so impressed about my dog box. I had an older set up with just a crate and a wooden drawer for storage. Decided to upgrade and it was worth every penny!