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Dean and Tyler Shipping time and Delivery Info Policy

SHIPPING
Shipping FAQs:

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Dean & Tyler ships worldwide from San Antonio, Texas, USA (zip code 78238).

Please note: once an order leaves our warehouse, the customer is fully responsible for shipping and / or duty charges incurred, even if the order is cancelled In Transit or Refused Delivery.
Production Lead Times
In Stock items usually ship within one business day,
Made to Order items ship within 10-14 business days.
Domestic Customers:
Choose between FedEx or USPS
Estimated InTransit time once the order is shipped:
  • USPS Priority: delivers in 2 to 3 days (Monday-Saturday), No Sunday Delivery.
  • FedEx Standard Overnight: delivers Next business day (Monday-Friday), No Saturday or Sunday Delivery.
  • FedEx 2-Day: delivers in 2 business days (Monday-Friday), No Saturday or Sunday Delivery.
  • FedEx 3-Day: delivers in 3 business days (Monday-Friday), No Saturday or Sunday Delivery.
International Customers:
Please note: you will be responsible for paying duties when your package is delivered, Duty Rates and other Import Taxes are set by your country's Duties and Customs Department, this is not a charge set or collected by Dean & Tyler.

For international orders, we ship via US Postal Service which then transfers to your local postal service, we do not offer FedEx International unless specifically requested because they charge an extra import clearance fee that USPS / local post networks do not.


CUSTOMER SHIPPING LIABILITY - The customer is liable for returning the product back to our warehouse.
The customer is responsible for the product when In Transit back to our warehouse. Dean & Tyler will not credit the customer if the return shipment fails to arrive at our warehouse.

We recommend customers pay for Tracking and Insurance with their preferred mail carrier when returning or exchanging items.
If we do not receive a returned item, and you do not have a tracking number to show proof of delivery, we will not process your return and/or exchange.
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★ Reviews

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189 reviews
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5 stars

love it. I opted in for the free gift too so that was a cool extra. 5 stars from me.

great box

I purchased the bigger box and it is plenty of room for my two coonhounds. Plenty of air flow and it comes with covers for the vents for winter. Highly recommend.

amazed

Got this box as a suprise birthday present! My wife did a good job of sneaking! It is HUGE but my dogs love it! 3 holes on each side. Perfect! definitely worth the wait!

48" is great

I bought the 48" box. Great customer service. Worth the wait. No issues with shipping. Very happy with this box!

So excited

I am so impressed about my dog box. I had an older set up with just a crate and a wooden drawer for storage. Decided to upgrade and it was worth every penny!