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Dean and Tyler Warranty Policy

MANUFACTURER WARRANTY
Dean & Tyler manufacturer warranty applies to all our products regardless of sales channel. 

If purchased from a third-party retailer, Proof of Purchase is required for us to determine if the purchase date is within the warranty's coverage of one year.

For defects that cannot be repaired, Dean & Tyler will replace a defective item under warranty.

WARRANTY TERMS
Covers product defects within One Year from the Date of Purchase. 
Damage from dog bites, scratches, or other accidents are not product defects, they are not covered by manufacturer warranty.

CUSTOMER REQUIREMENTS
Please email the following to support@dogtownsupply.com or returns@deantylerproducts.com :

1) Proof of Purchase - order confirmation or legible receipt with the defective product itemized and date of purchase visible.

2) Pictures and Description of Defect - Please take pictures of the defect, email the pictures and write a detailed description of the problem.

If we approve the defective return based on the above requirements, Dean & Tyler will issue a prepaid mailing label so the customer can return the defect at no cost to them, we will also cover future shipping costs related to repairing or replacing the defect.
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5 stars

love it. I opted in for the free gift too so that was a cool extra. 5 stars from me.

great box

I purchased the bigger box and it is plenty of room for my two coonhounds. Plenty of air flow and it comes with covers for the vents for winter. Highly recommend.

amazed

Got this box as a suprise birthday present! My wife did a good job of sneaking! It is HUGE but my dogs love it! 3 holes on each side. Perfect! definitely worth the wait!

48" is great

I bought the 48" box. Great customer service. Worth the wait. No issues with shipping. Very happy with this box!

So excited

I am so impressed about my dog box. I had an older set up with just a crate and a wooden drawer for storage. Decided to upgrade and it was worth every penny!