Dogtra Returns Policy

Return Policy

Customers may return parts or devices purchased from Dogtra within 30 days from the date of purchase for a refund. All products returned must include a proof of purchase, original packaging, and all contents must be in “like-new” condition. After 30 days, the manufacturer’s warranty applies for any defects or malfunctioning units.

  • Training Units and No Bark Collars must include all original package materials, manuals and accessories to qualify for a refund.

Refund amounts exclude shipping charges or any other add-on charges to and from your location. Credits or refunds are issued within two weeks upon receiving your return and/or upon inspection. We cannot be responsible for items that are lost during transit when being returned, therefore we recommend high-valued items to be returned with tracking and insurance.

Please ship returns to:

Dogtra – Returns Dept.
22912 Lockness Ave.
Torrance, CA 90501

**All returns must include your name, billing address, and phone number. A representative of Dogtra will contact you for your payment information for credit/refund after completion of the return process.

Return Policy only applies to customers that purchased parts and devices directly through Dogtra either online at or by phone at (888) 811-9111.

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★ Reviews

Let customers speak for us

189 reviews
5 stars

love it. I opted in for the free gift too so that was a cool extra. 5 stars from me.

great box

I purchased the bigger box and it is plenty of room for my two coonhounds. Plenty of air flow and it comes with covers for the vents for winter. Highly recommend.


Got this box as a suprise birthday present! My wife did a good job of sneaking! It is HUGE but my dogs love it! 3 holes on each side. Perfect! definitely worth the wait!

48" is great

I bought the 48" box. Great customer service. Worth the wait. No issues with shipping. Very happy with this box!

So excited

I am so impressed about my dog box. I had an older set up with just a crate and a wooden drawer for storage. Decided to upgrade and it was worth every penny!