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Dogtra Shipping time and Delivery Info Policy

Dogtra ships units and parts to the Continental U.S only.

  • Orders over $200 dollars qualify for FREE ground shipping going UPS (to the Contiguous US – excludes Hawaii, Alaska, and other U.S. Territories).
  • Online orders will ship within 1-2 business days in the order it was received. Exceptions apply depending on product availability. Orders placed on weekends or holidays will be processed the following business day. For more info please see Online Orders below.
  • Dogtra is not responsible for any late shipments, including expedited or guaranteed shipping, that do not deliver on time due to holidays, weekends or any delay from the shipping company.
  • UPS does not ship to a PO BOX address, therefore a physical address is needed for shipments going UPS.

**Dogtra ships United States Postal Service or UPS depending on the value, weight, and size of the items being shipped.

Online Orders

Online orders will be processed within the next business day and then shipped out within two business days after processing. Exceptions apply depending on product availability. Orders, submitted on weekends or after business hours, are processed the following business day, and orders submitted during business hours are processed on a quick and timely manner so any changes or cancellations may not be guaranteed after your order has been processed for shipment.

You will receive a notification (via email) once you place an order and once your order has been shipped. *Dogtra does not send out any emails except emails regarding your order.

To cancel or change your order you must call 1-(855) 896-9453 and speak with a representative. Orders that have been processed and shipped cannot be canceled or changed. Please see our Return Policy.

Phone Orders

Orders placed over the phone are processed right away or shortly after, therefore changes to phone orders cannot be guaranteed after it has been processed and prepared for shipment.

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★ Reviews

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189 reviews
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5 stars

love it. I opted in for the free gift too so that was a cool extra. 5 stars from me.

great box

I purchased the bigger box and it is plenty of room for my two coonhounds. Plenty of air flow and it comes with covers for the vents for winter. Highly recommend.

amazed

Got this box as a suprise birthday present! My wife did a good job of sneaking! It is HUGE but my dogs love it! 3 holes on each side. Perfect! definitely worth the wait!

48" is great

I bought the 48" box. Great customer service. Worth the wait. No issues with shipping. Very happy with this box!

So excited

I am so impressed about my dog box. I had an older set up with just a crate and a wooden drawer for storage. Decided to upgrade and it was worth every penny!