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Dogtra Warranty Policy

All Dogtra products must be registered and/or a proof of purchase is required to initiate repair work under warranty. Registration must be completed within 30 days of purchase. If you do not have access to a computer, you can call our toll free number at 1-888-811-9111, and one of our customer service representatives will register the product for you. If you were unable to register your product within 30 days of purchase, we will accept all products for repair with a proof of purchase. If your product is not registered and a proof of purchase is not available, Dogtra will estimate the age of the unit by the serial number. Serial number estimates can differ from the actual purchase date.

DOGTRA WARRANTIES

PLATINUM LIMITED LIFETIME WARRANTY

Dogtra Company provides the original purchaser with a comprehensive Platinum 2-YEAR WARRANTY for the EDGE. The warranty begins from the date of purchase. For the first two years, coverage is for Parts, Labor, Accessories, and Outbound Shipping.

After the first two years, the Limited Lifetime Warranty covers Parts only. The Limited Lifetime Warranty does not cover Labor Fees and Accessories such as chargers, splitter cables, antennas, straps, and batteries. The cost of Accessories, Labor fees, and Shipping fees incurred are the customers responsibility. Labor fees will be variable depending on the extent of the work required. The Limited Lifetime Warranty expires 5 years after a model is discontinued from production by Dogtra.

2-YEAR LIMITED LIFETIME WARRANTY

Dogtra Company provides the original purchaser with a 2-YEAR WARRANTY for the 175NCP180NCP200NCP Gold/C Series210NCP Series280NCP/C Series300M Series1400NCP Series1500NCP Series1600NCP Series1700NCP Series1800NC Series1900NCP/S Series2000T&B Series2200NCP Series2300NCP Series2500T&B Series, 2700T&B Series, 3500NCP SeriesSureStim SeriesARC SeriesCOMBOEDGE RT, PATHFINDER, and the PATHFINDER TRX. The warranty begins from the date of purchase. For the first two years, coverage is for both Parts and Labor on warranty repair services.

Accessories such as chargers, splitter cables, antennas, straps, and batteries are covered for the first year only. After the first two years, the Limited Lifetime Warranty covers Parts only and does not cover Labor Fees and Accessories. All Shipping fees incurred, the cost of Accessories after the first year, and Labor fees associated with out of warranty repair work, are the customers responsibility. Labor fees will be variable depending on the extent of the work required. The Limited Lifetime Warranty expires 5 years after a model is discontinued from production by Dogtra.

1-YEAR COMPREHENSIVE WARRANTY

Dogtra Company provides the original purchaser with a 1-YEAR WARRANTY for the iQ PLUS, iQ CLiQ, iQ No Bark, EF-3000 Gold, EF-3500, RR DELUXE, YS200, YS300, YS500, YS600, Additional Receivers (ARC, 2300NCP, EDGE RT, EDGE, PATHFINDER, E-FENCE 3500), BALL TRAINER, and QL/PL Launcher. The warranty begins from the date of purchase. For the first year, coverage is for Parts, Labor, and Accessories.

After the first year, the cost of Parts, Accessories, Labor fees, and Shipping fees incurred are the customers responsibility. Labor fees will be variable depending on the extent of the work required.

NOT COVERED UNDER DOGTRA WARRANTY

The removal of serial numbers from any Dogtra products will void the warranty. The warranty is void if the unit has been altered or an unauthorized person has damaged the unit while attempting repair work. Issues of replacement and refunds on units purchased less than 30 days from an authorized dealer must be addressed to the dealer directly. If the products purchased from an authorized dealer are after 30 days from the date of purchase, please send the units to Dogtra for service and repair.

Dogtra DOES NOT offer warranty for products that have been bought secondhand or as a resold product. Dogtra DOES NOT replace defective units or provide refunds for products purchased from us after 30 days from the date of purchase. Dogtra DOES NOT cover the cost of shipping outside of the Continental United States. Dogtra DOES NOT cover the cost of repairs and replacements due to misuse by the owner or dog, improper maintenance, and/or lost units. Any water damage on the Water Resistant Transmitters of the 175NCP180NCP200NCP Series1400NCP Series1500NCP SeriesiQ Remote Trainer, and BALL TRAINER, and the Water Resistant Receivers of the RRSRRD, RR DELUXE, and BALL TRAINER will not be covered. All replacement costs for either the transmitter or receiver will be the owner's responsibility.

Battery replacement by the customer during the first two years of the Platinum Limited Lifetime Warranty, and the first year of the 2-Year Limited Lifetime Warranty and 1-Year Comprehensive Warranty, is not recommended. If the customer chooses to replace the batteries, any damage to the unit during the change-out by the owner will void the warranty.

Dogtra reserves the right to retain and discard any parts or accessories that have been found damaged upon replacement and repair.

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5 stars

love it. I opted in for the free gift too so that was a cool extra. 5 stars from me.

great box

I purchased the bigger box and it is plenty of room for my two coonhounds. Plenty of air flow and it comes with covers for the vents for winter. Highly recommend.

amazed

Got this box as a suprise birthday present! My wife did a good job of sneaking! It is HUGE but my dogs love it! 3 holes on each side. Perfect! definitely worth the wait!

48" is great

I bought the 48" box. Great customer service. Worth the wait. No issues with shipping. Very happy with this box!

So excited

I am so impressed about my dog box. I had an older set up with just a crate and a wooden drawer for storage. Decided to upgrade and it was worth every penny!