Dogtra Warranty Policy
PLATINUM LIMITED LIFETIME WARRANTY
Dogtra Company provides the original purchaser with a comprehensive Platinum 2-YEAR WARRANTY for the EDGE. The warranty begins from the date of purchase. For the first two years, coverage is for Parts, Labor, Accessories, and Outbound Shipping.
After the first two years, the Limited Lifetime Warranty covers Parts only. The Limited Lifetime Warranty does not cover Labor Fees and Accessories such as chargers, splitter cables, antennas, straps, and batteries. The cost of Accessories, Labor fees, and Shipping fees incurred are the customers responsibility. Labor fees will be variable depending on the extent of the work required. The Limited Lifetime Warranty expires 5 years after a model is discontinued from production by Dogtra.
2-YEAR LIMITED LIFETIME WARRANTY
Dogtra Company provides the original purchaser with a 2-YEAR WARRANTY for the 175NCP, 180NCP, 200NCP Gold/C Series, 210NCP Series, 280NCP/C Series, 300M Series, 1400NCP Series, 1500NCP Series, 1600NCP Series, 1700NCP Series, 1800NC Series, 1900NCP/S Series, 2000T&B Series, 2200NCP Series, 2300NCP Series, 2500T&B Series, 2700T&B Series, 3500NCP Series, SureStim Series, ARC Series, COMBO, EDGE RT, PATHFINDER, and the PATHFINDER TRX. The warranty begins from the date of purchase. For the first two years, coverage is for both Parts and Labor on warranty repair services.
Accessories such as chargers, splitter cables, antennas, straps, and batteries are covered for the first year only. After the first two years, the Limited Lifetime Warranty covers Parts only and does not cover Labor Fees and Accessories. All Shipping fees incurred, the cost of Accessories after the first year, and Labor fees associated with out of warranty repair work, are the customers responsibility. Labor fees will be variable depending on the extent of the work required. The Limited Lifetime Warranty expires 5 years after a model is discontinued from production by Dogtra.
1-YEAR COMPREHENSIVE WARRANTY
Dogtra Company provides the original purchaser with a 1-YEAR WARRANTY for the iQ PLUS, iQ CLiQ, iQ No Bark, EF-3000 Gold, EF-3500, RR DELUXE, YS200, YS300, YS500, YS600, Additional Receivers (ARC, 2300NCP, EDGE RT, EDGE, PATHFINDER, E-FENCE 3500), BALL TRAINER, and QL/PL Launcher. The warranty begins from the date of purchase. For the first year, coverage is for Parts, Labor, and Accessories.
After the first year, the cost of Parts, Accessories, Labor fees, and Shipping fees incurred are the customers responsibility. Labor fees will be variable depending on the extent of the work required.
NOT COVERED UNDER DOGTRA WARRANTY
The removal of serial numbers from any Dogtra products will void the warranty. The warranty is void if the unit has been altered or an unauthorized person has damaged the unit while attempting repair work. Issues of replacement and refunds on units purchased less than 30 days from an authorized dealer must be addressed to the dealer directly. If the products purchased from an authorized dealer are after 30 days from the date of purchase, please send the units to Dogtra for service and repair.
Dogtra DOES NOT offer warranty for products that have been bought secondhand or as a resold product. Dogtra DOES NOT replace defective units or provide refunds for products purchased from us after 30 days from the date of purchase. Dogtra DOES NOT cover the cost of shipping outside of the Continental United States. Dogtra DOES NOT cover the cost of repairs and replacements due to misuse by the owner or dog, improper maintenance, and/or lost units. Any water damage on the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP Series, 1400NCP Series, 1500NCP Series, iQ Remote Trainer, and BALL TRAINER, and the Water Resistant Receivers of the RRS, RRD, RR DELUXE, and BALL TRAINER will not be covered. All replacement costs for either the transmitter or receiver will be the owner's responsibility.
Battery replacement by the customer during the first two years of the Platinum Limited Lifetime Warranty, and the first year of the 2-Year Limited Lifetime Warranty and 1-Year Comprehensive Warranty, is not recommended. If the customer chooses to replace the batteries, any damage to the unit during the change-out by the owner will void the warranty.
Dogtra reserves the right to retain and discard any parts or accessories that have been found damaged upon replacement and repair.
love it. I opted in for the free gift too so that was a cool extra. 5 stars from me.
I purchased the bigger box and it is plenty of room for my two coonhounds. Plenty of air flow and it comes with covers for the vents for winter. Highly recommend.
Got this box as a suprise birthday present! My wife did a good job of sneaking! It is HUGE but my dogs love it! 3 holes on each side. Perfect! definitely worth the wait!
I bought the 48" box. Great customer service. Worth the wait. No issues with shipping. Very happy with this box!
I am so impressed about my dog box. I had an older set up with just a crate and a wooden drawer for storage. Decided to upgrade and it was worth every penny!
Great customer service! Quick responses to questions and got exactly what I ordered!
Great air flow from the vents. Lots of room for my boys!
I ordered an Owens Dog Box. Just received it today! Great customer service, product was exactly what I ordered.
My two girls love that time of year! Great investment.
Looks very sturdy for the price paid. Had to search a bit to get the best price but it looks like it can contain our escape artist dog.
box is a great product. loved the extra storage space. great customer service.
GSD female w apparent separation anxiety came into my life recently. Destroyed a wire crate. Rush delivery of an Impact Crate saved me from needing to do constant supervision and gave me peace of mind and time to do life’s little things like grocery shop without worrying what was happening at home. Yay! Thanks for the beautiful crate that my daughter says looks like a vault. It works!
Amazing quality and service.
Love this crate - so easy to assemble and disassemble! Dogs absolutely love it. Great to double as a box/place for the dog to decompress as well as their den. LOVE!!
Just needed a simple dog box for my truck, this one is impressive. recommend for just one dog.
Quick response and delivery.
I have been looking at these variocages for a while and when I saw the bundle I knew it was a sign! The quality of this cage and pads is incredible! If you're going to buy do it with the bundle deal!!!
I was traveling 55 on a highway and around a blind corner, traffic was stopped. I didn’t even have time to hit the breaks and rear ended the vehicle in front of me, which crushed the whole front of my Honda Pilot, and pushed the vehicle in front of me so hard that it hit the van in front of it and was crushed front and rear. The Variocage was fully extended (about 41”), and upon impact, it telescoped in to a length of about 31”. The force of the back of the cage against the back seat smooshed the seams on the back of the cage flat. The forced compression of telescoping in also misaligned the metal where it slides together on top. Otherwise, everything remained intact. There was one dog (German Shepherd) on one side of the cage and the other side was empty. The dog was not harmed
This dog box quality is awesome. They are so nice and very pleasing to the eye.
Safe, Confident Travel for my Precious Dog
I compared this box to the regular box that is exactly like this and the only difference was the length. Since my beagles are pretty small I didn't need the extra length on the box so I opted for the shallow box. Saved a few dollars and got the exact same box just in a little shorter length!
This product is great! Bought for my boxer, Lucy, she can be a bit of a cage destroyer sometimes. Havn't had any problems with this one. Would recommend this product. Great price too.
Our dog got out of her regular pet store crate & ended up at the pound. This new crate is completely secure - taking away our family's worries about losing her again. Great latch & solid construction.
The color of these is very pretty and the details are great. The dog seems to love it so far!
Great product. I just received my box a couple days ago and I am impressed. Very heavy duty and the side vents are HUGE which was perfect for my dog! Highly recommend.
I had very scary thing happen last winter. A very large maple tree fell by its roots onto our van. The van was nearly cut in half. I knew our Variocage was a goner. Well I could not be more wrong! The roof of our van collapsed on top of the Variocage and the cage never buckled you could tell the sides of the cage took the hit and dispersed the energy throughout it. We travel with our dogs alot for competitions and I feel so much better knowing my dogs are safe!
I appreciate the customer service with this website. It was very easy to contact them by email or by phone anytime I had a question. They were always very friendly. Thank you!
I was skeptical of the Variocage and was shocked by how much it cost. Was it worth it? On the way home from an agility training session we got into an accident. We were T boned going 70 mph. The car was toddled and my dogs were bruised and sore. But the Variocage was intact. I honestly believe the Variocage saved my dog's life during the rollover!
Very well put together. I am thrilled!
Was very blown away by the way this box is made. Very sturdy with great features. Great investment to make if you have the money.
This crate has been a godsend. I wanted a secure crate that wasn’t escapable but I didn’t want a high price tag either. This crate has fulfilled all of those expectations and more. We can leave our 55lb bully mix foster dog (who has separation anxiety) in this crate and not worry that she will injure herself on the crate itself. We also love being able to pack this crate up and have taken it on a 3 week long road trip with the dogs. Excellent to bring along in case a crate is needed in a hotel or at a campsite. The crate is outstanding and I highly recommend it.
Fits just as expected and the dogs are happy
This crate is great for moving aroud. It's very light and easy to move. Most crates I have struggled to move around but this one I have never had a problem with!
You wouldn't put your child in the vehicle without a car seat so your dog should not be either. Dogs are lost, injured or even killed every day due to not being in a proper crate in the vehicle. This is the best purchase I have ever made for my pet!
I am so impressed with these pads!! I didn't think I needed them for my variocage but thought why not? It was worth every penny!