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Endura Flap Pet Doors Returns Policy

If you are not satisfied with your purchase for any reason, please call Endura Flap Pet Doors for a Return Merchandise Authorization number (RMA number) within 90 days of receipt for a full refund less original shipping charges. We will use the RMA number to ensure your return is processed correctly. We expect returned goods to be in original, resalable condition. We process returns Tuesday through Friday except for holidays and generally expect that returns are processed by the next processing day after receipt.

 
For international orders, the recipient is responsible for the return shipping costs. Due to international banking regulations all product returns must be received back to EnduraFlap.com within 100 days of placing the order. You must also contact us for a Return Authorization Number and ship to address.
 
 

After 90 Day Rules for Endura Flap Products:

  • -After 90 days, Items that are returned have a 15% restocking fee.
  • -After 120 days, Items that are returned have a 20% restocking fee.
  • -After 150 days, Items that are returned have a 35% restocking fee.
  • -Items cannot be accepted after 365 days.
 
Product that is returned missing parts, with weather-strip attached, scratched "used" flaps and so on may be refused for return or the return amount may be reduced by the labor and parts needed to make the product like new. If we need to refurbish your returned product, your refund may be delayed.
 
Please note that you may not return an item that has been built 'custom' for you. Nor may you return a pet door that has been obviously installed or used by your pets.
 
In a case where Endura Flap Pet Doors has not charged shipping on the product, the original shipping charge will be deducted from the refund in case of a return.

If you are not satisfied with your purchase for any reason, please call Endura Flap Pet Doors for a Return Merchandise Authorization number (RMA number) within 90 days of receipt for a full refund less original shipping charges. We will use the RMA number to ensure your return is processed correctly. We expect returned goods to be in original, resalable condition. We process returns Tuesday through Friday except for holidays and generally expect that returns are processed by the next processing day after receipt.

 
For international orders, the recipient is responsible for the return shipping costs. Due to international banking regulations all product returns must be received back to EnduraFlap.com within 100 days of placing the order. You must also contact us for a Return Authorization Number and ship to address.
 
 

After 90 Day Rules for Endura Flap Products:

  • -After 90 days, Items that are returned have a 15% restocking fee.
  • -After 120 days, Items that are returned have a 20% restocking fee.
  • -After 150 days, Items that are returned have a 35% restocking fee.
  • -Items cannot be accepted after 365 days.
 
Product that is returned missing parts, with weather-strip attached, scratched "used" flaps and so on may be refused for return or the return amount may be reduced by the labor and parts needed to make the product like new. If we need to refurbish your returned product, your refund may be delayed.
 
Please note that you may not return an item that has been built 'custom' for you. Nor may you return a pet door that has been obviously installed or used by your pets.
 
In a case where Endura Flap Pet Doors has not charged shipping on the product, the original shipping charge will be deducted from the refund in case of a return.
 
Call us at 805-781-7700  for help before you decide to give up on installing your pet door. There are many tips, tricks and techniques that we can help you with to get a satisfactory result to an installation problem. Or you can email your question to support@dogtownsupply.com or customerservice@enduraflap.com .
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5 stars

love it. I opted in for the free gift too so that was a cool extra. 5 stars from me.

great box

I purchased the bigger box and it is plenty of room for my two coonhounds. Plenty of air flow and it comes with covers for the vents for winter. Highly recommend.

amazed

Got this box as a suprise birthday present! My wife did a good job of sneaking! It is HUGE but my dogs love it! 3 holes on each side. Perfect! definitely worth the wait!

48" is great

I bought the 48" box. Great customer service. Worth the wait. No issues with shipping. Very happy with this box!

So excited

I am so impressed about my dog box. I had an older set up with just a crate and a wooden drawer for storage. Decided to upgrade and it was worth every penny!