GoPet Returns Policy
Warranty Related Returns
GoPet accepts returns on GoPet and PetRun products under warranty conditions of product damage prior to customer receipt (damaged during shipping) as well as for product faults under normal operating conditions for a period of 1 year from date of receipt.
- If the product damage is slight and can be fixed by a replacement part(s) GoPet will send replacement part(s).
- GoPet will determine if the damage is extensive enough to warrant a return and if a replacement is to be shipped to the customer.
- Normal wear and tear along with damage due to misuse or an animal’s chewing or scratching product is not covered by the warranty.
Non Warranty Related Returns
To request a non-warranty return:
All Shipping costs are not refundable:
- Contact GoPet Sales Manager at 717-354-3399
- There will be a 30% Re-Stocking Fee
- Customer must pay for and coordinate shipping back to GoPet.
- All shipping and product tracking information must be provided to GoPet sales and shipping departments.
- email@example.com Shipping & Logistics Manager
- o If GoPet coordinates shipping the customer will pay a 35% re-stocking fee and pay for shipping upfront, before product will be picked up from the customer.
- Product must be repacked as it was when it was delivered to the customer. It must arrive at GoPet undamaged or the customer will be billed the full amount for the damaged product. IT IS STRONGLY ENCOURAGED that pictures be taken of the product prior to and after packing to document its condition prior to shipping. These pictures should be sent along with tracking information to GoPet.
love it. I opted in for the free gift too so that was a cool extra. 5 stars from me.
I purchased the bigger box and it is plenty of room for my two coonhounds. Plenty of air flow and it comes with covers for the vents for winter. Highly recommend.
Got this box as a suprise birthday present! My wife did a good job of sneaking! It is HUGE but my dogs love it! 3 holes on each side. Perfect! definitely worth the wait!
I bought the 48" box. Great customer service. Worth the wait. No issues with shipping. Very happy with this box!
I am so impressed about my dog box. I had an older set up with just a crate and a wooden drawer for storage. Decided to upgrade and it was worth every penny!
Great customer service! Quick responses to questions and got exactly what I ordered!
Great air flow from the vents. Lots of room for my boys!
I ordered an Owens Dog Box. Just received it today! Great customer service, product was exactly what I ordered.
My two girls love that time of year! Great investment.
Looks very sturdy for the price paid. Had to search a bit to get the best price but it looks like it can contain our escape artist dog.
box is a great product. loved the extra storage space. great customer service.
GSD female w apparent separation anxiety came into my life recently. Destroyed a wire crate. Rush delivery of an Impact Crate saved me from needing to do constant supervision and gave me peace of mind and time to do life’s little things like grocery shop without worrying what was happening at home. Yay! Thanks for the beautiful crate that my daughter says looks like a vault. It works!
Amazing quality and service.
Love this crate - so easy to assemble and disassemble! Dogs absolutely love it. Great to double as a box/place for the dog to decompress as well as their den. LOVE!!
Just needed a simple dog box for my truck, this one is impressive. recommend for just one dog.
Quick response and delivery.
I have been looking at these variocages for a while and when I saw the bundle I knew it was a sign! The quality of this cage and pads is incredible! If you're going to buy do it with the bundle deal!!!
I was traveling 55 on a highway and around a blind corner, traffic was stopped. I didn’t even have time to hit the breaks and rear ended the vehicle in front of me, which crushed the whole front of my Honda Pilot, and pushed the vehicle in front of me so hard that it hit the van in front of it and was crushed front and rear. The Variocage was fully extended (about 41”), and upon impact, it telescoped in to a length of about 31”. The force of the back of the cage against the back seat smooshed the seams on the back of the cage flat. The forced compression of telescoping in also misaligned the metal where it slides together on top. Otherwise, everything remained intact. There was one dog (German Shepherd) on one side of the cage and the other side was empty. The dog was not harmed
This dog box quality is awesome. They are so nice and very pleasing to the eye.
Safe, Confident Travel for my Precious Dog
I compared this box to the regular box that is exactly like this and the only difference was the length. Since my beagles are pretty small I didn't need the extra length on the box so I opted for the shallow box. Saved a few dollars and got the exact same box just in a little shorter length!
This product is great! Bought for my boxer, Lucy, she can be a bit of a cage destroyer sometimes. Havn't had any problems with this one. Would recommend this product. Great price too.
Our dog got out of her regular pet store crate & ended up at the pound. This new crate is completely secure - taking away our family's worries about losing her again. Great latch & solid construction.
The color of these is very pretty and the details are great. The dog seems to love it so far!
Great product. I just received my box a couple days ago and I am impressed. Very heavy duty and the side vents are HUGE which was perfect for my dog! Highly recommend.
I had very scary thing happen last winter. A very large maple tree fell by its roots onto our van. The van was nearly cut in half. I knew our Variocage was a goner. Well I could not be more wrong! The roof of our van collapsed on top of the Variocage and the cage never buckled you could tell the sides of the cage took the hit and dispersed the energy throughout it. We travel with our dogs alot for competitions and I feel so much better knowing my dogs are safe!
I appreciate the customer service with this website. It was very easy to contact them by email or by phone anytime I had a question. They were always very friendly. Thank you!
I was skeptical of the Variocage and was shocked by how much it cost. Was it worth it? On the way home from an agility training session we got into an accident. We were T boned going 70 mph. The car was toddled and my dogs were bruised and sore. But the Variocage was intact. I honestly believe the Variocage saved my dog's life during the rollover!
Very well put together. I am thrilled!
Was very blown away by the way this box is made. Very sturdy with great features. Great investment to make if you have the money.
This crate has been a godsend. I wanted a secure crate that wasn’t escapable but I didn’t want a high price tag either. This crate has fulfilled all of those expectations and more. We can leave our 55lb bully mix foster dog (who has separation anxiety) in this crate and not worry that she will injure herself on the crate itself. We also love being able to pack this crate up and have taken it on a 3 week long road trip with the dogs. Excellent to bring along in case a crate is needed in a hotel or at a campsite. The crate is outstanding and I highly recommend it.
Fits just as expected and the dogs are happy
This crate is great for moving aroud. It's very light and easy to move. Most crates I have struggled to move around but this one I have never had a problem with!
You wouldn't put your child in the vehicle without a car seat so your dog should not be either. Dogs are lost, injured or even killed every day due to not being in a proper crate in the vehicle. This is the best purchase I have ever made for my pet!
I am so impressed with these pads!! I didn't think I needed them for my variocage but thought why not? It was worth every penny!