Kittywalk Returns Policy
If you have any problems with your merchandise please contact Kittywalk Systems to request a return. Requests for returns may be granted within 72 hours of receiving your merchandise.
We cannot accept the unit if it has been deployed and your animal placed inside. Please try to return the unit in the original carton if possible. A 25% restocking fee will be accessed on all returns.
Please ship items immediately as we cannot issue credit until items are received. All returns are to be shipped to our NY headquarters.