Kittywalk Returns Policy

If you have any problems with your merchandise please contact Kittywalk Systems to request a return. Requests for returns may be granted within 72 hours of receiving your merchandise.

We cannot accept the unit if it has been deployed and your animal placed inside. Please try to return the unit in the original carton if possible. A 25% restocking fee will be accessed on all returns.

Please ship items immediately as we cannot issue credit until items are received. All returns are to be shipped to our NY headquarters.

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★ Reviews

Let customers speak for us

189 reviews
5 stars

love it. I opted in for the free gift too so that was a cool extra. 5 stars from me.

great box

I purchased the bigger box and it is plenty of room for my two coonhounds. Plenty of air flow and it comes with covers for the vents for winter. Highly recommend.


Got this box as a suprise birthday present! My wife did a good job of sneaking! It is HUGE but my dogs love it! 3 holes on each side. Perfect! definitely worth the wait!

48" is great

I bought the 48" box. Great customer service. Worth the wait. No issues with shipping. Very happy with this box!

So excited

I am so impressed about my dog box. I had an older set up with just a crate and a wooden drawer for storage. Decided to upgrade and it was worth every penny!