SHIPPING AND TRANSIT TIMES

Normally, your order will ship in 1-3 days and will arrive at the destination in 5-10 days.  If your order was custom made or out of stock, this process may take longer.  You can call us for updates on your order at anytime or get an estimated arrival time on a custom order.  

FREIGHT SHIPMENTS VS. REGULAR SHIPMENT

Anything weighing around 100 lbs. and over is usually shipped via LTL Carrier (full sized semi truck).  Anything weighing under that would be shipped via a regular USPS, UPS, Fed Ex truck.  Usually a freight shipment will require an easy access area to deliver your order. There are some locations that a LTL Carrier does not have easy access to deliver. 

DIFFERENT DELIVERY LOCATION TYPES  

Residential- A residential address is defined as any address where people live on the premises.  It does not matter if a business is being operated from that address, it will still be considered residential if people reside at the same address.  The truck driver will normally call you to make sure they have access to your residential address before they attempt delivery.  

Commercial- A commercial address is defined as any address that is zoned by local municipalities as commercial real estate.  These addresses usually have easy access areas with loading docks for trucks to load and unload shipments.  

Limited Access/ Restricted Areas-  These areas are defined as areas that have limited or restricted access for a freight delivery to take place.  Some areas are too far away from any distribution areas.

Examples of these areas are construction sites, any schools or colleges, churches, jails or prisons, non-public commercial addresses, islands, farms, and extreme rural areas.  Please give us a call at 855-896-9453 to make sure there is access to your address before you make your purchase if you are unsure about your location. 

UNLOADING FREIGHT SHIPMENTS

Freight shipments usually are loaded onto a pallet and strapped down with metal bands or straps to prevent damage during transit.  You will need to be present for receiving the shipment and it is suggested to have some extra hands to help unload your shipment from the semi truck.  The truck driver will usually help to a certain extent with unloading the shipment.  They are limited due to liability reasons.  

INSPECTING YOUR SHIPMENT

Please make sure to inspect your shipment while you are unloading it.  You will need to look for any damages that may have occurred during transit.  It is very rare that damages occur.  You must note any damage on the paperwork the truck driver will have you sign when you receive your shipment.  You will be able to open up a claim with the LTL carrier.  We will help you with this process.  Please IMMEDIATELY contact us if you see there is damage to your shipment upon inspection.  

PLEASE NOTE:  You will not be able to open up a claim with the LTL Carrier if you sign the receiving paperwork without noting any possible damages.  

RETURNS AND REFUNDS

CONTACT US IMMEDIATELY or within 24 hours if you see damages to your shipment.  Shipments that arrive damaged need to be documented on the carrier paperwork the truck driver will have you sign.  You will need to take pictures of the damage as well and send the pictures to Returns@dogtownsupply.com.  We will also assist you further in the next steps to take for receiving a damaged order.   

CANCELLED ORDERS

Orders that are cancelled will be subject to a restocking fee.  If the item is already shipped, ALL shipping cost to return the item will be the full responsibility of the customer who purchased the item.  

What sets us apart from the rest?

Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our dog supplies inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

OUR COMMITMENT TO YOU

• World-class customer service.
• FREE shipping to the lower 48 USA on every order and no sales tax outside South Carolina.
• Every Dogtown Supply product comes mostly assembled and the products that require more assembly come with instructions or videos on how to assemble them easily.
• We guarantee that our prices are the lowest online.
• We have been in business since 2016 and have thousands of satisfied customers.

Our Mission: "A Dog’s Dream"

At Dogtownsupply.com, our mission is to provide dog owners and handlers a dog’s dream product. Our dog kennels, dog crates, dog boxes, dog furniture and accessories have allowed dog rescues, K9 Handlers, and dog owners to give their dogs the best life with products that keep them safe and give them the luxury life they deserve. We believe our high quality dog products are revolutionizing the way people treat their beloved pets and sidekicks.

We provide the following value-added benefits with every order:

• 100% Secure Shopping
• We Value Your Privacy
• Trusted Brand Names
• Authorized Online Dealer
• Best Return Policy
• Free Shipping Every day
• Low Price Guarantee
• Satisfaction Guarantee
• Courteous Sales Experts

WORRIED ABOUT PRICE?

• We are an authorized dealer for our suppliers and we ship directly from their warehouse.
• With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
• We offer fast free shipping zero taxes anywhere except for South Carolina, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

We understand buying high quality dog products is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at support@dogtownsupply.com.

What Financing Does Dogtownsupply.com Offer?